Frequently Asked Questions
Everything you need to know about your Matteau experience.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and hygiene seals attached.
How long will it take for my order to arrive?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location, usually ranging from 5-10 business days.
How do I care for my Matteau swimwear?
To ensure the longevity of your swimwear, we recommend rinsing in cold water after use and hand washing with a mild detergent. Avoid harsh chemicals, ironing, and tumble drying.
Can I change or cancel my order once it has been placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, we are unable to make changes or cancellations. Please review your order carefully before confirming.
Do you ship internationally?
Yes, we ship to most countries worldwide via DHL Express. Shipping costs and duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.